Returns, Refunds and Exchanges.
If you need to return a product, please read below for instruction, as by purchasing products from our website, you are agreeing to our terms and condtions, and returns policy.
Whatever the reason for the return, the customer must add a covering letter briefly explaining why they returned their product, order number and FULL contact details. By doing this will help the J4K team deal with the request as fast as possible.
ALSO, we strongly advise to send any product back via recorded delivery (So a J4K staff member has to sign so there is proof of delivery).
Unfortunately, items do go missing in the post and if we do not receive a product J4K cannot be held responsible as the product is the customers responsibility until we receive and sign for the parcel
Products must be returned within thirty (30) days of any purchase and must be in the same packaging with no damage. If it is after the thirty (30) days and or the product or packaging is damaged, J4K cannot refund or replace.
Once receiving a returned item an experienced member of our staff will check the product. This can take up to three (3) days of receiving, depending how busy they are. (Weekends do not count re the 3 days)
If there is a fault, a refund or replacement will be sent at J4K’s expense. If J4K find this fault is either wear and tear, and or misuse from the customer, in this case no refund or replacement will be sent.
J4K will email our reason why we came to this decision and if the customer wants the product returned, the cost of the postage must be paid first by customer.
Emailing In Product Images: J4K will not refund or replace any product on images emailed in. For a refund or replacement to be considered, the products must be returned to the J4K warehouse as stated on this returns page.
Glove Palm: J4K cannot offer a refund or replace any goalkeeper gloves based on any wear or tear on the palms.This is because the palm is a very soft latex material and will naturally wear from your first use, and then will continue to wear with every usage. Also, poor pitch conditions, wearing gloves on artificial turf, wearing gloves while dry and not dampening the glove consistently while using, can drastically wear the palm away, so for these reasons and more, that are out of J4k’s control, we cannot guarantee our palms. No Exceptions.
Deliberate Damage: Even though 99% of the J4K community are amazing loyal customers, sadly there is that small percentage that abuse what J4K is trying to do to help goalkeepers and parents save money.
So, if it is found that any J4K goalkeeper glove or product has been deliberately damaged, for example, by stretching the wrist bands and threads, and or cutting the threads, no replacement or refunds will be given, and the customer will be then banned from ordering further from J4k.
Free Goalkeeper Gloves:If a customer receives a free pair or sponsored gloves, through our sponsorship program or from a competition we have ran, we cannot replace or refund any free and or sponsored goalkeeper gloves.
Personalisation Goalkeeper Gloves: Any personalised goalkeeper gloves cannot be refunded or exchanged, unless there is a genuine fault with glove, so please make certain you order correct size.
Resellers: J4K cannot be held responsible for products bought through our resellers. If a customer has bought through one of our resellers, the customer has to contact the reseller in line with their terms and conditions.
Changing of Size: If a customer wants their product (s) replaced with another size, because they order the wrong size, the customer will have to forward further postage to cover the cost of resending their product.
Also the product they want replacing, must be returned to J4K before another product is sent out.
Covering Your Postage: If in the event J4K has sent out the wrong size in error and or there was a genuine fault with the products(s) once we have reviewed the returned product and we find J4K is at fault, J4k will send a new product at our cost. Where we agree there is a fault with our product, we will also cover the cost of your postage for return. Important: You must email proof of postage, and postage should be at the going rate of royal mail/ parcel force.If J4K feels this price has been inflated, J4K will refund based on the price that it would cost to send from our warehouse using royal mail / parcel force pricing.
Ordering Multiple Products To Find Size: Where a customer orders multiple products to find a suitable size, the customer are most welcome to return the sizes they do not need but the customer will be responsible for the returned postage.
Customised kit: If you order customised kit, you cannot cancel. This is because the moment your order is paid for, we send your customised design (s) to our suppliers who start immediate works on your product (s) and because your products (s) are customised by you, they are thus personal to you and cannot be sold on, so for this reason we cannot cancel an order once payment and your order has been made.
Our Promise To you: Sadly, J4K has had to put the above conditions in place because of the minority of customers trying to get free products by deliberately damaging products and or making a mistake with their order, but please rest assured J4K will be 100% fair when making our decision when a product is returned.
Delivery of your product:If a customer is not home our courier will leave a note explaining where the products(s) are stored for a period of time. (This is normally the local sorting office or a neighbour.)
If the product is not picked up by customer and returned to our warehouse, the customer has to pay for the reshipping of this product (s). Please Note: J4K cannot resend products (s) until further postage is paid.
If a customer requests a refund at this stage as long as the products(s) and packaging are as new, J4K will refund monies minus our original P+P costs.
PLEASE SEND RETURNS TO: If you want to return an item, please CONTACT J4K to get the returns address and ask any question about returns. This way, we can assist you in the best possible way. IMPORTANT: You MUST quote your order number again to help J4K deal with your enquiry as fast as possible.