Shipping Terms and Conditions
COVID 19: Update: At present shipping times are mostly on time, but some services might be subject to change without notice, or delayed. Also, where a customer does not want sign for their parcel, they can ask the driver to sign on your behalf as all orders are now tracked via GPS to the customers front door.
Please check out parcel force website for more information.
At Just4keepers we endeavour to get your order to you in the time frame stated below. However, I am sure you understand sometimes things happen outside of our control. Please be rest assured if a product is late or lost that J4K will help you to the best of our ability but please be aware that once orders leave our warehouse, it is out of J4K hands and in the hands of the postal and courier services.
However, simply CONTACT J4K and explain you have not received your item, and we will try our best to help.
If you ship your parcel to a business address, J4K cannot be held responsible if it is signed for by a person in your place of works and you do not receive your order.
If you opt for your driver to leave your parcel in a place of your, for example, behind the bin, just inside back gate etc, and your parcel goes missing, J4K cannot be held responsible for this missing order.
Also if you opt for non tracked, as soon as the parcel leaves our warehouse we have no control and cannot track, so if your package is lost, even though J4K will endevour to help, it is not our responsibilty, so if you order non tracked you do so at your own risk.
Please Note: When ordering, you will get emailed your tracking number so you can track your goods and if you supply a mobile phone number, you will get a Text message or Email soon as your parcel is collected you will receive hourly updates via Email or Text message.
For international shipping please note;
It is also important to note that some countries customs will ask for money before they deliver your goods. This potential extra expense is out of J4K hands and thus not J4Ks responsibility to pay these potential extra country customs charges.
If your tracking number is not emailed or you will recevie a text message by 4 pm, order’s will be collected at the end of the day once your parcel has been scanned onto the van you will receive a Text or Email stating your parcel has been collected.
Personalisation: Please note any orders with personalisation we can not guarantee to get this parcel out on the same day we do try our best, if this is the case the parcel will be sent the following day, via Next day delivery.
Tracked and Untracked:
UK 2-7 days (£3.99 Non Tracked): Please Note: J4K cannot be held responsible for any lost orders if you choose non tracked. So you order at your own risk.
UK 2-5 Days (Tracked): £4.99
UK Next Day delivery: £6.99
(Monday – Thursday): When ordered before 2pm.
Guaranteed Saturday Delivery: £9.99
When ordered before 12pm on the Friday.
Free Shipping Plus Discount
If you order over £50 to get your free shipping and also claim your discount, J4K has no problem giving you your discount AND free postage, but for the tiny minority of people abusing what we are doing, it is important to read on.
Sadly some customers are ordering over £50 and adding their 20% to get a huge discount, but then returning an item (s) and asking for a refund on their original total order.
So these customers are trying to get 20% off two or more items, even though they end up only paying for one item, plus they are getting free shipping on an order under £50. So this ends up costing J4K money.
It is very disheartening that some customers are doing this, especially how hard J4K work to help keepers save money, but thankfully this is only the very tiny minority doing this as 99% of the J4K community appreciate what we do, and would not embarrass themselves and or insult J4K.
So for the minority who abuse our free shipping and discount offer, we have no problem refunding you for the item (s) you returned, but when we do our calculations re your refund, you will only get 20% off the item (s) you kept and also if the total comes to under £50, we will retract the free shipping.
We will also with hold the right to charge for our staffs time having to put the returned products back in stock, if we feel that this service has been abused.
Please Note: you will still get the commission J4K promised, but it will be on the items you have bought and whether free shipping was applicable.
We also understand some of our decent customers might want to use this service to buy two pairs of gloves to see which is the better fit, and then return one pair. Again we have absolute no problem with anyone doing this, just as long as you are aware how J4K will calculate what is refunded
We are saddened that we have had to add this clause because we know the majority of the J4K community are decent people, but sadly like always the minority can spoil it for everyone, hence why we have added this clause so we can still continue to offer this quality cost saving service for the J4K Community.