Terms Conditions, Returns, Refunds and Exchanges.
Welcome Just4keepers llc, and to our J4KSports website, hereby known as J4K. If you continue to this website you are agreeing to comply with and be bound by the following terms and conditions.The term “J4K” or “us” or “we” or “our”refers to the owner of the website and the term “customer”, refers to the buyer/customer of our products.
COVID 19: Update: At present shipping times are mostly on time, but some services might be subject to change without notice, or delayed. Also, where a customer does not want sign for their parcel, they can ask the driver to sign on your behalf as all orders are now tracked via GPS to the customers front door.
Please check out parcel force website for more information.
Before you purcahse any goalkeeper gloves from our wewbsite, please check out this free page resource: https://j4ksports.co.uk/goalkeeper-glove-care. Goalkeeper gloves are a very soft material, so it is very important that you understand how to care for your goalkeeper gloves, and also how you use them properly, because this could have a major effect on how long your goalkeeper gloves will last. If you read the free advice on this page, it will help you take care for your goalkeeper gloves, which should prolong the life of your goalkeeper glove.
Returns: If you need to return a product, please read below for instruction, as by purchasing products from our website, you are agreeing to our terms and conditions and returns policy. (https://j4ksports.co.uk/returns )
Whatever the reason for the return, the customer must add a covering letter briefly explaining why they returned their product, order number and FULL contact details. By doing this will help the J4K team deal with the request as fast as possible.
If the customer details are not added when a product is returned, J4K can withhold the right to charge for our time having to gather this information.
ALSO, we strongly advise to send any product back via recorded delivery (So a J4K staff member has to sign so there is proof of delivery).
Unfortunately, items do go missing in the post and if we do not receive a product J4K cannot be held responsible as the product is the customers responsibility until we receive and sign for the parcel
Products must be returned within thirty (30) days of any purchase and must be in the same packaging with no damage. If the customer returns the product after the thirty (30) days and or the product or packaging is damaged, J4K cannot refund or replace.
Once receiving a returned item an experienced member of our staff will check the product. This can take up to five (5) days of receiving, (weekends do not count re the 5 days) and on occasions when our staff are coaching, it could be longer, (upto 10 days) but this is only on the odd occaasion throughout the year.
If there is a fault, a refund or replacement will be sent at our expense. If we find this fault is either wear and tear, and or misuse from the customer, in this case no refund or replacement will be sent.
J4K will email our reason why we came to this decision and if the customer wants the product returned, the cost of the postage must be paid first by the customer. J4K decision will be final when deciding if a returned product is faulty, or has natural wear and tear, and or is damaged.
Emailing In Product Images: J4K will not refund or replace any product on images emailed in. For a refund or replacement to be considered, the products must be returned to the J4K warehouse.
Glove Palm: J4K cannot offer a refund or exchange any goalkeeper gloves based on any wear or tear on the palms.This is because the palm is a very soft latex material and will naturally wear from your first use, and then will continue to wear with every usage. Also, poor pitch conditions, wearing gloves on artificial turf, wearing gloves while dry and not dampening the glove consistently while using, can drastically wear the palm away, so for these reasons and many more, that are out of our control, we cannot guarantee our palms, amd no refund or exchange will be given regarding out glove palms. No Exceptions. If any of the above is a concern do not buy the gloves.
Seams And Threads: Because the goalkeeper glove is a very soft and fragile material, with the very first use, and with further usage, this will put strain on the glove, seams and threads. As there is a lot of outside factors that are out of J4Ks control, J4K cannot guarantee the seams and threads on our goalkeeper gloves.
For example, when a goalkeeper dives and lands on the ground, if they use their hand to break their fall (especially because the hand/glove will twist), and or the keeper use their hand(s) to help them get up off the ground, (especially when the hand/glove is twisted in this process) this is going but a lot of un natural stress on the seams and threads of the glove. So for this reason J4K cannot guarantee our gloves, if the seams and threads split.
Also, even though J4K recommends goalkeepers not to use ANY washing detergent to clean their gloves, some keepers ignore this advice and use detergents, but some detergents will greatly weaken the seams and threads, which then makes the seams and threads prone to ripping.
So because of these factors, and many other factors that are out of J4Ks control, if seams or threads split and or rip on any of our goalkeeper gloves, J4k cannot be held responsible, and no refund or exchange will be given. If any of the above is a concern do not buy the gloves.
Deliberate Damage: Even though 99% of the J4K community are amazing loyal customers, sadly there is that small percentage that abuse what J4K is trying to do to help goalkeepers and parents save money. So, if it is found that any J4K goalkeeper glove or product has been deliberately damaged, for example, by stretching the wrist bands, seams and or threads, and or cutting the seams and threads, no replacement or refunds will be given, and the customer will be then banned from ordering further from J4k.
Free Goalkeeper Gloves:If a customer receives a free pair or sponsored gloves, through our sponsorship program and or from a competition we have ran, we cannot replace or refund any free, and or sponsored goalkeeper gloves.
Personalisation Goalkeeper Gloves: If you order personalisation this can delay your order by 24-72 hours even if you pay next day delivery, We do try our best to get orders shipped out as soon as possible but if you place your order and click next day delivery and there is a delay on this we are not responsible to refund your postage.
Any personalised goalkeeper gloves cannot be refunded or exchanged, unless there is a genuine fault with glove, so please make certain you order correct size.
Resellers: J4K cannot be held responsible for products bought through our resellers. If a customer has bought through one of our resellers, the customer has to contact the reseller in line with their terms and conditions.
Changing of Size: If a customer wants their product (s) replaced with another size, because they order the wrong size for example, the customer will have to forward further postage to J4K to cover the cost of resending their product.
Also the product they want replacing, must be returned to J4K before the replacement product is sent out from our warehouse.
Covering Your Postage: If in the event J4K has sent out the wrong size in error and or there was a genuine fault with the products(s) once we have reviewed the product, J4k will send a replacement product at our cost.
Where we agree there is a fault with our product, we will also cover the cost of your postage for return. Important: You must email proof of postage, and postage should be at the going rate of royal mail/ parcel force.If J4K feels this price has been inflated by the customer, J4K will refund based on the price that it would cost to send from our warehouse using royal mail / parcel force pricing.
Denial Re Receipt Of Products.
We are unable to issue replacements or refunds on any orders where the parcel has gone missing and where a claim is in progress, until that claim is settled and compensation received.
If you did not receive your parcel, please let J4K know immediately, and also please contact the courier company because normally what we find is another member of the household had signed for this parcel and not advised the house hold member who is waiting for the parcel, or the parcel is with a neighbour for example.
However, if you did not receive your parcel, you must complete a P91 ”Denial Of Receipt Letter” and you must fill this form in.
If you need replacement goods the way to go about this is to reorder the items and we will then refund in full (including the postage) the cost of these replacements (or the original lost items) once we receive compensation because the success of a claim relies on the customer completing the P91 ”Denial Of Receipt Letter”. We have on occasions issued replacement goods or refunds out of good faith but the customer did not complete the form as promised, leaving our company out of pocket. So now we have to wait for the customer to compete the P91, and for the process to go through before we refund. No Exceptions. We have a target turnaround time for claims of 30 days from the date the claim is received.
Also it is very important to note, once the P91 ”Denial Of Receipt Letter” is completed if the courier company find that the parcel was delivered, normally this results in legal action, even if the customer was unaware that their parcel was signed for by another member of the household. This can also lead to having a criminal record in some cases, so J4K recommends you are 100% certain your parcel was not received before you start this process of completing the P91 ”Denial Of Receipt Letter”
Note: We are not responsible for packages sent to a 3rd party address such as a place of work, hotel or a PO Box which state delivered but cannot be traced.
IMPORTANT - PRODUCT AND GLOVE CARE
The J4K goalkeeper gloves that we sell use very high quality latex palms, sourced and manufactured to offer the best possible grip in all conditions. Latex is a very very soft, natural material and as such is subject to wear and abrasion from the very first use, then over time, so J4K cannot be held accountable for wear to the palms.
Please Note: Most latex palms will begin to show signs of wear within their first use. This is normal and can be down to many factors that may include: many variables of play e.g. (the age of goalkeeper, their technique, the playing surface, how the gloves were prepared, were the care instructions followed). All these factors are out of J4K control, so we cannot offer any guarantee or refund on any glove palm.
As with all soft latex goalkeeper gloves the better you care for them the more life you will get from them.
Wear to the foams usually happens when the gloves come into contact with the ground, but they can also wear from something as simple as pulling your socks up.If your latex starts to show signs of wear, don't worry! Glove wear is normal, that's just what latex does, latex is a soft natural product which is made to provide the grip that all goalkeepers need and want! Please note that all goalkeeper gloves will offer grip and continue to perform until there is virtually no latex left on the palms.
Deterioration will be particularly apparent during early and end of season use when the grounds are at their hardest. Do try to avoid glove contact with the ground if at all possible! Young and inexperienced goalkeepers may also notice fast deterioration of the foam; this will become less apparent when the individual technique improves.
As per our foam palms guide the same applies to the above styles:
The majority of gloves we sell are worn by professional goalkeepers who play on the best surfaces with the best quality footballs, and still most will only use their gloves for a maximum of 6-8 games because of natural wear and tear.If any of the above is a concern do not buy the gloves.
The colouring on the majority of goalkeeper gloves will fade and wear during play, this can and does happen and this will not affect the performance of the product in any way, and J4K cannot replace or refund on the basis of our gloves naturally fading.
Supply: We reserve the right to refuse to supply to an individual or company.
UK: 1st Class Priority Post - £5.99. Delivery time is usually 1 to 3 working days. Please allow up to 10 working days for delivery.
2nd Class Priority Post - £4.99 or FREE when you spend £50 or more. Delivery time usually 2 to 5 working days. Please allow up to 14 working days for delivery.
FOR GUARANTEED NEXT DAY DELIVERY
(Not including Saturdays, Sundays, Mondays or National Bank Holidays) UK Only, please order before 12 noon to Guarantee this service. All orders placed after 12 noon on a Friday will be guaranteed delivery before 6pm on the following Tuesday - excluding National/Bank holidays.
Currently we do not offer Saturday delivery.
Europe (Overseas) - £14.99 - Delivery time is usually within 3 to 7 working days. Please allow up to 25 working days for delivery.
Rest of World (Overseas) - £20.00- Delivery time is usually within 7 to 10 working days. Please allow up to 30 working days for delivery.
Important: Purchases may be subject to own countries tax/duty upon receipt which J4K is not responsible for.
Please note that any delivery instructions that you provide requesting for the delivery to be left in a safe place are at your own risk. You are confirming that you are providing the delivery driver authority to leave the parcel in a safe place of your choice. J4K cannot be held responsible for any items left at your request that are lost or stolen.
The information that you provide is passed onto the courier to use at their discretion.
ROLL FINGER & NEGATIVE CUT GLOVES PALMS:
With both of the above glove cuts being very popular and sought after styles we must warn you that the stitched seams and fingers do come under immense stress during the course of training and match-play and Just4keepers llc will not offer replacements or refunds for burst seams and damaged foam around the stress areas. Gloves featuring a "Negative Cut" palm will show wear on the fingertips and thumbs quicker than others, this is due to the way the gloves are stitched. This type of cut provides a much tighter and more natural feel on your fingers, but as a result comes under more stress.
Great care should be taken when putting the gloves on and taking them off, especially roll finger styles, try and remove your hand from the gloves and not the gloves from the hand, try to put as little stress as possible on the seams, fingers and thumbs when taking your hand from your gloves.
REMEMBER YOUR GOALKEEPER GLOVES ARE SOFT, DELICATE AND MUST BE HANDLED AND TAKEN CARE OF WITH GREAT CARE!
Important: If you are unsure about purchasing goalkeeper gloves and the wear and tear, please contact us anytime and we will only be too happy to help. And or go to the ‘help’ section of our website where there is a lot of information on helping you pick the correct goalkeeper glove and also how to make sure you care for your goalkeeper gloves correctly. If you follow the instructions in picking the correct goalkeeper glove and making sure you care for your gloves correctly, you will have a much better experience with our products.
If you are returning any product, always please goto https://j4ksports.co.uk/contact and follow the instructions.
J4K - PROUD TO BE DIFFERENT!