If you want to return your J4K goalkeeper products, you DO NOT need to email J4K, please follow the steps below, as we have put together a seamless and easy returns structure for all our members and customers.
IMPORTANT: If you want to return your goalkeeper gloves, because of wear and tear on your palm, please CLICK HERE and watch / read our advice, because like every other goalkeeper glove company, we cannot guarantee our glove palms because there is too many factors out of our control that can speed up the process of wear and tear.
So please CLICK HERE and read our quick explanation guide about wear and tear on palms, and or check out our terms and conditions page before returning goalkeeper gloves re wear and tear.
IMPORTANT: The J4K warehouse team, cannot get into any communication about wear and tear on any J4K product, or comment on any image emailed in. They can only revert customers back to this returns page.
For a refund and or exchange to be considered, you must return your product(s) because J4K needs to physically check and test any returned product( s). So re our terms and conditions, we cannot accept images emailed in to make our decision to refund and or exchange.
Please ensure that any product you wish to return is clean and dry, as J4K reserves the right to refuse returns of items that are wet or dirty and may return them to you for cleaning and drying if necessary.
STEPS TO RETURNING PRODUCTS.
STEP 1:
In your returns package, please add a note that states, all your contact details, including your order number.
Please add a brief note, explaining why you have returned your product, and what your ideal outcome is.
IMPORTANT: So the J4K team can deal with your return as fast as possible, please make sure you do the above, because if you do not, this can severely slow down the team trying to help you. If you miss out any information, it is not the J4Ks team responsibility to get in contact with you to find out why you returned your product.
At J4K, we want to give you the best customer service we can, so please help J4K to help you, by following this advice.
We also strongly recommend you return your product(s) by recorded delivery, because if J4K does not receive (and sign) for your return, J4K is not responsible for any lost product (s) while in transit to our warehouse.
STEP 2:
PLEASE SEND RETURNS TO:
(USA) - Ray Newland, 472 Amherst Street, Unit 7580060, Nashua, NH 03063
(UK and Rest Of The World) - PK Marine: J4K, 1 Perimeter Road, Liverpool L33 3AY, UK
IMPORTANT: Please do not attempt to personally drop off any J4K product. Our warehouse is in a restricted industrial area, and security will not permit entry or accept products. J4K staff cannot meet customers at the gate.
Once you receive conformation that your returned product(s) has been received and signed for by J4K, if you are returning a brand new product for a refund or exchange, J4K normally respond within 48 hours, and deal with your return within this same time frame.
Please Note: This does not include weekends.
If you are returning a product because you think there maybe a fault, even though J4K endeavours to still deal with the return within the 48 hours, this might take up to 5 days when we are checking potential faults.
Please Note: Again this does not include weekends.
IMPORTANT: We know that there is always a concern when returning a product if you think there is a fault, as you are hoping the company will be fair with their decision.
So we want to rest assure any J4K member that we are always 100% fair when coming to a decision when a product has been returned for a potential fault. Hence why we have been in business for 25 years, and one of the most trusted goalkeeper gloves brands globally.
Credit For Returns and Exchange:
If you are returning your product (s) for an exchange please note the funds will be credited back to your account so you can reorder on the J4K website.
Funds will be credited to your account within 48 hours of a member of the J4K team signing to acknowledge your returned product(s) has been recieved by the J4K warehouse and team.
Please Note: Weekends not included.
It is also important that you complete the returns form in full, and if you want a refund for your returned item(s), you must state this clearly on the returns form.
If you do not clearly state you want a refund, within 48 hours of J4K signing for your returned products(s), J4K will add credit to your account so you can re order from the J4K website.
Once this credit has been added to your account, J4K cannot reverse this process and or refund you. So please make sure you complete the form in full as instructed, and explain you prefer a refund.
Please Note: Refunds and credit will only be given, if the product has been returned within 30 days, and the product and packaging is still as new, re our terms and conditions.
If you are unsure about the above, CONTACT J4K ANYTIME and we will only be too glad to assist you.
