Shipping Terms and Conditions
At J4K we endeavour to get your order to you in the time frame stated below. However, I am sure you understand sometimes things happen outside of our control. Please be rest assured if a product is late or lost that J4K will help you to the best of our ability but please be aware that once orders leave our warehouse, it is out of J4K hands and in the hands of the postal and courier services.
However, simply CONTACT J4K and explain you have not received your item, and we will push things for you our side.
Important:
If you ship your parcel to a business address, J4K cannot be held responsible if it is signed for by a person in your place of works and you do not receive your order.
If you opt for your driver to leave your parcel in a place of your choosing, for example, behind the bin, just inside back gate etc, and your parcel goes missing, J4K cannot be held responsible for this missing order.
Also if you opt for non tracked, as soon as the parcel leaves our warehouse we have no control and cannot track, so if your package is lost, even though J4K will endeavour to help, it is not our responsibility, so if you order non tracked you do so at your own risk.
Delivery times and prices:
Please order before 1pm for next day guarantee: Any next day orders placed after 1pm even though J4K will endeavour to get your order out for next day delivery, unfortunately we cannot guarantee next day delivery if order is placed after 1pm.
United Kingdom (Includes Scottish Highlands)
Please Note: When ordering, you will get emailed your tracking number so you can track your goods and if you supply a mobile phone number, you will get a Text message or Email soon as your parcel is collected you will receive hourly updates via Email or Text message.
For international shipping please note;
It is also important to note that some countries customs will ask for money before they deliver your goods. This potential extra expense is out of J4K hands and thus not J4Ks responsibility to pay these potential extra country customs charges.
Please tick YOUR choice of shipping method/payment.
If your tracking number is not emailed or you will receive a text message by 4 pm, order’s will be collected at the end of the day once your parcel has been scanned onto the van you will receive a Text or Email stating your parcel has been collected.
Personalisation: Even though we will endeavour to try our best, any orders with personalisation we cannot guarantee we can get out the same day, and or we cannot guarantee next day delivery as personalisation takes alot of time.
Tracked and Untracked: (UK Only)
Tracked 24 - £6.99: Royal Mail aims to deliver Tracked 24 the next working day, however can take up to 2 working days.
Tracked 48 - £4.99. Delivery time is usually 2 to 3 working days.
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SATURDAY GUARANTEED - £11.99
Please order before 12 pm on Friday, to be guaranteed for Saturday delivery. (Excluding National/Bank holidays.)
All delivery times may vary to more remote destinations, (eg. Scottish Highlands and the Channel Islands.)
Please do not opt for personalised products for this service.
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USA DELIVERY:
1st Class Priority Post - Delivery time is usually 2 to 7 days.But please allow up to 10 working days for delivery. $9.99
2nd Class Priority Post - Delivery time is usually 3 to 10 days.But please allow up to 14 working days for delivery. $12.99
Europe: 14.99 Euro: 2 - 7 Days Delivery:But please allow up to 10 working days for delivery.
Rest Of The World: 2 - 7 Days Delivery: £17.99.But please allow up to 10 working days for delivery.
Shipping Internationally
Delivery normally takes between 4 to 10 working days after despatch. However this may take longer if customs in your country decide to hold an order, for whatever their reason. As J4K has no control over customs, we cannot be held responsible for any delay, and or to pay any compensation, once your order leaves our warehouse.
A signature maybe required when your order is delivered, and if you are not home when delivery was attempted, the courier will normally leave a card with instructions on where to collect your parcel.
TRACKING YOUR PARCEL: We only use the Tracked Express delivery service, so your order will be tracked.
Once you have ordered, please give it a few hours, and then you will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history. (But please wait a few hours after ordering)
Important: If you purchase outside of the UK, and or you have your purchase(s) sent to another country from our warehouse, this purchase(s) may be subject to your own (or the country you sent to) countries tax and duties fees. J4K has completely no control over any countries charges and or fees, and so if you purchase from our website, you understand, and you agree that you are responsible for any tax and or duty costs, and that J4K is not responsible for any potential additional costs for sending a product(s) outside of the UK.
Delivery Instructions
Please note that any delivery instructions that you provide requesting for the delivery to be left in a safe place are at your own risk. You are confirming that you are providing the delivery driver authority to leave the parcel in a safe place of your choice. J4K cannot be held responsible for any items left at your request that are lost or stolen.
The information that you provide is passed onto the courier to use at their discretion.
If in the event you are not home when delivery is attempted, the courier will ask a neighbour to take in your parcel, on your behalf.
IMPORTANT: If you do not want your parcel left with a neighbour (s), you must state this in the comments box when ordering, because otherwise by purchasing from J4K, you are agreeing you are happy for the courier to leave your parcel with a neighbour in the event you are not home when delivery was attempted, and you are also confirming that you will be not be refunded or your product exchanged if (for whatever reason) you do not collect your parcel from your neighbour.
Other important points to note re delivery:
Whilst Parcelforce makes every effort to deliver the customers goods on time. Parcelforce and or J4k cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale, This also applies to products sent directly from our manufacturers. J4K cannot accept liability for out of pocket expenses or any other costs incurred due to failed or delayed deliveries.
When Parcelforce delivers the customers parcel, since covid and social distancing, the Parcelforce driver will no longer ask for a customers signature. Instead the driver will take a digital photograph of the product being delivered and this then digitally locks in the address via the drivers gps. So the photograph and the gps tracking at the customers address, will be used as proof of delivery.
If the customer cannot find an attempted delivery card from your driver but think they have tried to deliver your parcel then enter your tracking number on our track & trace page or call Parcelforce helpline on 03448 004466.
If the customer has given J4K the incorrect address, for example this might be the incorrect postcode or house number J4K will not be held responsible and J4K will not be able to refund or send a second parcel. The customer must also contact Parcelforce direct to make any changes. Please Note: Because of data protection Parcelforce will not speak to J4K about a customer or changing address etc, so the customer will need to contact Parcelforce directly. This is not J4ks rule but Parcelforce, so is out of our hands.
If the customer has supplied J4K with a business address to send their parcel to and the customer's parcel has been signed for at the address but the customer can not locate their parcel, J4K and Parcelforce cannot be held responsible for any lost parcel and the customer will have to locate their parcel themselves. Also J4k cannot refund or send out a replacement parcel to the customer in this circumstance.
If J4K use a door to door service through Parcelforce to collect your parcel for whatever reason we use this service, we will only do this once. If this is unsuccessful then a J4K member of staff will tell you that you will have to return this back to us at J4K Head Office - instructions are found here: https://j4ksports.co.uk/returns-policy
Also please make sure that you also read our terms and conditions page if you are unsure because any order placed by a customer is bound by our terms and conditions, so please check out: https://j4ksports.co.uk/pages/terms-conditions
Credit For Returns and Exchange:
If you are returning your product (s) for an exchange please note the funds will be credited back to your account so you can reorder on the J4K website.
Funds will be credited to your account within 48 hours of a member of the J4K team signing to acknowledge your returned product(s) has been recieved by the J4K warehouse and team.
Please Note: Weekends not included.
It is also important that you complete the returns form in full, and if you want a refund for your returned item(s), you must state this clearly on the returns form.
If you do not clearly state you want a refund, within 48 hours of J4K signing for your returned products(s), J4K will add credit to your account so you can re order from the J4K website.
Once this credit has been added to your account, J4K cannot reverse this process and or refund you. So please make sure you complete the form in full as instructed, and explain you prefer a refund.
Please Note: Refunds and credit will only be given, if the product has been returned within 30 days, and the product and packaging is still as new, re our terms and conditions.
